Shipping & Handling
TERMS AND CONDITIONS
Customers are responsible for providing the correct shipping address. A confirmation e-mail is sent to all customers after the order is placed to check for any mistakes. The Innate Life is not responsible for lost packages due to wrong address submitted by the customer. In the case that such address does not exist and the package is returned back to the sender (us), the customer is required to pay additional postage fees plus 20% penalty charge for re-shipment. The package must be returned to us to quality for re-shipment. Please keep in mind that non-tracked packages can sometimes take up to 4-8 weeks to be delivered back in our office.
The Innate Life is not responsible for any damage to the products caused by freight forwarder companies such as Aramex, myUS.com or others. A customer must discuss with the freight forwarder company that our products are packaged in glass containers and must be re-packaged as they were shipped from our facility if they are taken out of the box for inspection.
The Innate Life is not responsible for any import/export or customs fees incurred during shipping. We highly encourage customers to check with their country's rules before placing the order. A customer is not compensated if he or she refuses to accept the package due to the customs fees incurred on it.
Please note that ALL orders are shipped from Toronto, Canada.
SHIPPING INFORMATION FOR CANADA
1) Standard Shipping (2-7 business days) - comes with tracking information
starts at $8 USD or free for ALL orders over $75 USD
Business days are Monday to Friday.
SHIPPING INFORMATION FOR UNITED STATES
1) Tracked Packet (1-2 weeks) - comes with tracking information
$7 USD flat rate or FREE for ALL orders over $75 USD
Additionally, we take 1-3 business days to process your order.
INTERNATIONAL SHIPPING INFORMATION
We currently ship to Australia, Austria, Belgium, Canada, Croatia, Denmark, Finland, France, Hong Kong, Hungary, Iceland, Ireland, Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Sweden, Switzerland, United Kingdom and United States of America. Please update the check out page with your address for shipping rates. The Innate Life is not responsible for any custom or duties fees. Please check with your country's import rules before placing the order.
If you have any other questions related to shipping, feel free to contact us at firstname.lastname@example.org.