SHIPPING & HANDLING
TERMS AND CONDITIONS
Customers are responsible for tracking the shipment status of their package, and providing the correct shipping address. A confirmation e-mail is sent to all customers after the order is placed to check for any mistakes. We highly encourage customers to check with your country's postal service for more information on your order shipment status.
The Innate Life is not responsible for unclaimed packages, or lost packages due to wrong address or information submitted by the customer. In any case that the package is returned to sender (our office), including missed pickup, unclaimed package, or the address does not exist, the customer is required to pay additional postage fees plus 25% penalty charge for re-shipment. The package must be returned to us to qualify for re-shipment or a partial refund for missed pickup or an unclaimed package. Please keep in mind that packages can may take up to 4-8 weeks minimum to be delivered back to our office.
The Innate Life is not responsible for any damage to the products caused by freight forwarding companies such as Aramex, myUS.com or others. The customer must discuss with the freight forwarding company that our products are packaged in glass containers and must be re-packaged just as they originally were when shipped from our facility if they are taken out of the box for inspection.
The Innate Life is not responsible for any import/export, customs or duty fees incurred during shipping. We highly encourage customers to check with your country's import rules before placing the order. A customer is not compensated if they refuse to accept the package due to the customs fees incurred on it.
Please note that ALL orders are shipped from Toronto, Canada. Shipment transit times may vary. Business days are Monday to Friday. All shipment transit times listed below are approximate.
SHIPPING INFORMATION FOR CANADA
Standard Shipping (2-7 business days): comes with tracking information
SHIPPING INFORMATION FOR UNITED STATES
Standard Shipping (1-2 weeks): comes with tracking information
Additionally, we take approximately 1-3 business days to process your order.
INTERNATIONAL SHIPPING INFORMATION
We ship via Canada Post/USPS – USA customers do not incur custom or duty fees. Canada Post transfers your package to your country’s postal service once it reaches your country. You must use the same tracking number sent to your email to track your package on the website of your country's postal service. Missed packages are shipped back to our facilities. Please keep track of your package in order to avoid re-shipment fees.
Please note: USA/International packages may get stuck at customs, resulting in additional delays beyond our control. This will affect the package’s delivery date. Please see your country’s postal service for more information on your order's shipment status.
For shipping rates, please update the Checkout page with your address. The Innate Life is not responsible for any custom or duty fees. Please check with your country's import rules before placing an order. If you have any other questions related to shipping, feel free to contact us at support@theinnatelife.co.