All sales are final. No refunds, returns or exchanges.
Order cancellation must be reported within 1 hour of placing the order (unless it has been shipped). Your order number must be in the body of your e-mail request in order for us to successfully process the cancellation.
We don't accept cancellations due to discount code not applied to the order. Unfortunately, a discount code can't be applied to an order once it has been processed.
If your product(s) arrive damaged, please e-mail us at firstname.lastname@example.org with images of the damaged goods and one of our team members will get back to you as soon as possible. Product images must be submitted with the e-mail in order for us to re-send the package. Damaged product(s) must be reported within 3 days of receiving the products (no exceptions). For non-tracked packages, damaged product(s) must be reported within 24 days of order date.
The Innate Life is not responsible for any damage to the products caused by freight forwarder companies such as Aramex, myUS.com or others. A customer must discuss with the freight forwarder company that our products are packaged in glass containers and must be re-packaged as they were shipped from our facility if they are taken out of the box for inspection.
If you were sent a wrong product, we apologize for the convenience! It can sometimes happen as we try to ship out orders as fast as possible. Please send us an image of product(s) you received at email@example.com with your order number. One of our team members will get back to you as soon as possible with a resolution.