Postal & Shipping Service

At The Innate Life, we work carefully to ensure your order is processed, packed, and shipped with care. Below is everything you need to know about our postal and shipping services. We are based in Canada, and we ship via FedEx. Missed packages are shipped back to our facilities. Please keep track of your package in order to avoid re-shipment fees.

Order Processing

Orders are typically processed within 2–5 business days, excluding weekends and holidays. Processing times may be longer during promotions, holidays, or periods of high order volume.

Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Shipping Carriers

We partner with trusted shipping carriers, including FedEx and postal services, to deliver orders safely and efficiently. Carrier selection may vary based on destination, shipping method, and order size.

Shipping Timeframes

Shipping times vary depending on your location and the shipping method selected at checkout:

• Domestic Orders: Estimated delivery times are shown at checkout

• International Orders: Delivery times may vary due to customs processing

Please note that shipping timelines are estimates and not guaranteed.

International Shipping

We offer international shipping to many destinations. International shipments may be subject to customs inspections, duties, tariffs, taxes, or import fees as determined by the destination country’s import laws.

These charges are not included in your order total and are the responsibility of the customer.

Duties, Tariffs & Import Fees

All international orders may be subject to duties, tariffs, taxes, or import fees imposed by the destination country. The Innate Life does not control or calculate these fees and cannot predict what charges may apply.

By placing an order, you agree to pay any applicable duties or taxes required for delivery.

Shipping Delays

Occasionally, shipping delays may occur due to factors outside of our control, including carrier disruptions, customs clearance delays, or issues related to duties and tariffs.

While we work closely with our shipping partners, we are unable to guarantee delivery dates.

Address Accuracy

Please ensure your shipping address is entered correctly at checkout. The Innate Life is not responsible for delays, lost packages, or additional fees resulting from incorrect or incomplete address information.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact our support team within 7 days of the delivery date with your order number and photos (if applicable), and we will assist you.

Order Changes & Cancellations

Once an order has been placed, we cannot guarantee changes or cancellations. Please contact us as soon as possible if you need assistance.

Customer Support

If you have questions about shipping or postal services, please reach out through our website contact form. Our support team typically responds within 1–2 business days.